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Appliance sales and service specializing in retro and
antique stove restoration, sales, cleaning and repair 

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Frequently Asked Questions

FAQs (Appliance Repair)

Why do I have to pay a diagnostic fee?

The Stove Lady makes herself available to clients in five states.  A diagnostic fee helps cover the cost of gas, tolls, and vehicle maintenance while ensuring that only people who are serious about repairing their appliances request an in-home appointment.  Note, we have not increased our diagnostic fee in over than 10 years. 

Do you have to make two trips?

More often than not, we make two trips, one to diagnose the issue, see what you need, gather your repair goals and appliance information, and a second visit to repair the problem.  That is the way it goes in the antique stove repair industry.  On newer appliances we may need a second visit because we only stock the most popular parts.  If we can do it in one visit, we happily will do so, but experience has shown us that it is usually better the other way. 

How long does the initial diagnosis/consultation take?

Usually we diagnose the issue in 15-30 minutes or less, our ideal goal being 15 minutes for diagnosis and the rest of the visit for consultation.  We apply the service charge to the repair so the less time the first visit takes, the less the overall job should cost depending on the complexity of each repair.  We have found that it is better to diagnose the issue, write up a detailed quote, give you time to make a decision, and then come back and do whatever repairs are necessary.

How much does a consultation cost?

Residential Appliances $95
Commercial ranges pay $125
Travel fees are extra - $150 for Brooklyn, Queens, & Manhattan - $80 per hour there and back for any area that is more than 30 minutes round trip from the shop such as NJ, CT, PA, MD, and Upper Westchester.

Why is there a trip charge or a travel fee?

The travel fee is used to cover the cost of travel time, vehicle maintenance, gas, and tolls.  Most appliance repair companies don't travel more than 15 minutes from their home office.  If they do, they have technicians dedicated to that area so travel time and expense are at a minimum.  The Stove Lady doesn't have that luxury because of her specialized talent so a travel fee is necessary. 

Why do you waive the diagnostic fee?

The Stove Lady doesn't believe that her clients should pay her to "check out" their appliances if they are going to get them repaired.  If you decide that you want your appliance repaired after getting a quote, she waives that fee as a courtesy.  Many companies charge a service charge plus the cost of parts and labor.  The Stove Lady only charges the fee for the actual job.

Why can't you bring the parts with you?

It would be impossible to know what you need before we see your appliance; many of the appliances we repair were made more than 60 years ago and come in a variety of models. There are some appliances which use the same parts, but that is usually rare and often there are other issues that the client has forgotten.  Also it has been our experience that more than 90% of clients incorrectly diagnose their issue or describe the wrong part. 

We will bring whatever is handy and available to avoid making a second trip, but if you request us to purchase a part and you don't need that part, you end up paying for an unnecessary part and that is not good for either of us.

How long does the repair take?

Repairs can take anywhere from 15 minutes to many hours depending on the complexity of the job.  If you are trying to schedule around a repair, leave two hours just in case something weird arises.  The majority of jobs are completed in forty five minutes to an hour and a half.  Many jobs take two hours or more so if time is an issue, please let us know.  We do not rush because safety is our first concern.  Also, once we quote a job, the cost is what it is and many times it has nothing to do with the amount of time the job takes.

What is your hourly rate?

This is a very common question.  We don't have an hourly rate for the same reasons mentioned above.  You never know what you are going to find with an antique appliance so we don't base our fees on time.  Fees are the sum of advertising, internet, vehicle, labor, parts, and experience estimates that we have come up with over the years.  We stand behind all of our repair work and we feel that is more important than the hourly rate to most of our clients who really want their appliance repaired.  We are honest and you can't put a price on honesty.

What is your repair warranty?

More than 99% of the time, our warranty is one year on parts and 90 days on labor.  Rebuilt thermostats are covered under an 18 month warranty.  Rebuilt valves are covered under a one year warranty.  At times the warranty may vary, but this is our most common one.  Whatever is written on your bill is what is under warranty, but if you have a concern or question, just ask and we will be happy to answer.

Are you insured?

Yes.  We have a $3 million/$5 million insurance policy.  We have never needed to use it and don't plan on using it in the future because we are safety conscience.  We check over our work when each job is completed.


Site Visits
Based out of Westchester County, New York, Belgrove Appliance makes site visits for repair jobs throughout Westchester County, New York City, and the Tri-State area.
  Pick Up and Delivery
Pick-up and delivery services are provided per request throughout the East Coast and anywhere in the United States. The costs for pickup and delivery depend on local shipping rates, and are charged separately.

 
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