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Appliance sales and service specializing in retro and
antique stove restoration, sales, cleaning and repair 

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FAQs
Stove Parts Sales

Why do I have to send photos?

Because we repair appliances and sell parts, we are not psychics.  Thousands of stoves were manufactured between 1900 and 2013 and we aren’t familiar with each and every part that is in them.  We need photos so we can email them to our many suppliers. 

Most suppliers don’t have parts stocked by part number so they need the photos to match up the parts.  It’s a painstaking process, but well worth it if it makes you happy.  Nothing makes us feel better than the hugs and accolades we get from clients when we provide them with a part that they have been unable to locate for years.  And people look for years because they love their old dependable stove.

It is very important to send individual, clear photos that show any markings or lettering on the parts.  If you are looking for handles or grates put a tape measure next to the part and take a photo so we can see the size.  Show the top and bottom of grates so we can see any pegs.


Where do I send photos?

Please send photos to info@stovelady.com

What if I don’t have photos?

If you don’t have photos, call us for instruction, remove the part from your range (or have a qualified technician remove it), package it carefully and ship it to us.  We will take it from there.  Be sure to include a check payable to Belgrove Appliance, Inc. for $30 (for return shipping if we can't locate a replacement).  We will notify you when we receive the package. 

Please note: If it is something we don’t think we can find, we will send your part back to you less shipping costs.  If we find the part we will request the additional funds before we ship your new part to you.  We will not refund the money if you “changed your mind” after we completed the search and found the part.  These searches take valuable time; our time and our dealers' time.  We don't mind, but be sure you want to make an investment in your stove.  Even though the part sold for $5 back in 1950 it could easily sell for almost $100 today.  That is just the cost that the market will bear for warrantied, quality parts.

How long will it take to get the parts?  Can I put a rush on it?

We do in house repairs, then restorations, then we search for parts, so please be patient.  Some orders are filled in a week, some take weeks/months to fill.  You cannot put a “rush” on an out of stock part.

We look for these parts because we LOVE having happy customers.  How can we make you happy today?

How do I pay for parts?  Do you accept credit cards for parts?

You can pay for parts via our secure online payment system; and because it saves us time we offer a discount if you pay that way.  We do not accept credit cards.  We accept checks, but it takes much longer to process orders paid by check or money order because of mail and administration processing delays.  Also, did you know when you pay via the online system we don't get your checking information; it goes through the Intuit Payment Network (makers of Quickbooks).  When you pay by check the check stays out there forever.

Can parts be returned?

No.  At this time we put so much effort into finding and shipping parts you can not return them.  Therefore we require photos before we send them to make sure there are no mistakes and that you get the right part.


Site Visits
Based out of Westchester County, New York, Belgrove Appliance makes site visits for repair jobs throughout Westchester County, New York City, and the Tri-State area.
  Pick Up and Delivery
Pick-up and delivery services are provided per request throughout the East Coast and anywhere in the United States. The costs for pickup and delivery depend on local shipping rates, and are charged separately.

 
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